Customer Callback/Communication Policy

Thank you for sub­mit­ting your inquiry to LiveO2.

We are ded­i­cat­ed to pro­vid­ing you with time­ly sup­port and ensur­ing that you receive all the infor­ma­tion you need. Here is what you should expect from our team.

LiveO2 does make cold calls. If we call you, it is in response to a mes­sage we received from you. We will try to reach you for 10 days. If you do not respond to us by any of these meth­ods, we will close your tick­et, assum­ing that you no longer need our support. 

We will try to reach you by all means avail­able to us including:

• Email
• SMS Text
• Phone

Callback Schedule

We will try to reach you four times over a 10 day period.

Day 1

We will call you first and leave a voice mes­sage. When we leave a voice mes­sage we will also let­ting you know we tried to reach you:

• Leave a voicemail
• Send an SMS Text mes­sag­ing you that we left a voicemail
• Send you an email mes­sag­ing you that we left a voice­mail and with any rel­e­vant information.

Our goal is to call back with­in 4 to 24 hours. If the orig­i­nal­ly assigned agent is unable to respond to you with­in that time, we will assign anoth­er agent to sup­port you. This means that it may take up to 2 days for us to get back to you but usu­al­ly only 4 hours.

Day 2

If you do not respond, we will call to repeat our ini­tial com­mu­ni­ca­tions and leave a voice­mail when pos­si­ble, with sim­i­lar fol­low-ups by email and text.

Day 4

We will try to reach you again.

Day 4:

We will try to reach you again.

Day 10:

We will make our final attempt to reach you by phone. If we are still unable to con­nect, we will leave a sec­ond voice­mail let­ting you know how to reach us if you’re still interested.

Give Up

If we do not hear back from you after 10 days, we will mark your tick­et closed and will not attempt to reach you again. Our staff will assume that absent either answer­ing our call or not call­ing us back means our con­tact infor­ma­tion is invalid or you no longer wish to speak with us.

If you don’t want to hear from us please respond “stop” by email or text to any of our com­mu­ni­ca­tions so our team will stop try­ing to reach you.

Your Preferences

We under­stand that every­one has dif­fer­ent pref­er­ences for com­mu­ni­ca­tion. If you’d like few­er calls, texts, or emails, please let us know, and we’ll tai­lor our out­reach to meet your needs.

Our Commitment

At LiveO2, we are com­mit­ted to pro­vid­ing excel­lent ser­vice. If we’ve con­nect­ed with you and you no longer need fol­low-up, just let us know, and we’ll stop any addi­tion­al outreach.

Thank you for choos­ing LiveO2! We look for­ward to help­ing you achieve your oxy­gen train­ing goals.