CHECK YOUR MASK FOR PROPER FIT AS SOON AS POSSIBLE!
You have 14 days from when you receive your Premium Mask Kit to exchange it for a different size.
DO NOT OPEN ANY OF THE PLASTIC BAGS BEFORE CHECKING FOR PROPER FIT!
Once the bags are opened, we have to charge a 20% cleaning and restocking fee.
HOW TO CHECK FOR PROPER SIZE, WITHOUT OPENING THE BAGS.
- The mask body is packaged in a loose fitting bag that allows you to check the fit without opening the bag.
- If it is not already this way, push the bag into the mask so that you can try it on.
- Take a deep breath first because you will not be able to breathe because of the plastic bag.
- Hold the mask up against your face. It should fit comfortably with the bottom fitting below your chin and the top at the bridge of your nose.
- There should be no gap between your chin and the bottom of the mask.
- If you breathe out gently while holding the mask firmly against your face, it should not easily leak.
If it does not seem to fit properly contact your LiveO2 representative who can help you get a correct fit and give you exchange instructions.
Or call LiveO2 at +1970 – 372-2430 to request an exchange or email us at email@example.com with “Mask Exchange Request and Order Number” in the title line along with a brief reason for return. A LiveO2 representative will respond quickly with exchange instructions.