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What is Your Return Policy?

Below you will find both our order can­cel­la­tion and return pol­i­cy.

LiveO2 Order Cancellation Policy

(Applies to both Domes­tic and Inter­na­tion­al )

Pri­or to the cap­ture of pay­ment and ship­ment, an order can be can­celed by con­tact­ing a LiveO2 rep­re­sen­ta­tive direct­ly by phone. Orders typ­i­cal­ly fill and ship in less than 48 hours. If the can­cel­la­tion is con­firmed in per­son over the phone pri­or to pay­ment cap­ture and ship­ping the order will can­cel with a 100% refund of autho­rized pay­ment.

LiveO2 Return Policy

(Applies to both Domes­tic and Inter­na­tion­al)

This pol­i­cy applies to direct sales from LiveO2 and also sales placed with an indi­vid­ual or busi­ness rep­re­sent­ing LiveO2 prod­ucts as a reseller. LiveO2 returns must be made by the orig­i­nal purchaser/customer of the prod­uct.

With­in 14 days of order receipt, unopened and unused sys­tems along with any addi­tion­al acces­so­ry items*, may be returned to LiveO2 for a refund of the orig­i­nal price paid less a 5% restock­ing fee. All ship­ping costs are the respon­si­bil­i­ty of the cus­tomer.

After 14 days, opened or unopened equip­ment*, may be returned to LiveO2 for a refund pro­vid­ed items are in undam­aged con­di­tion.

The refund amount is the product(s) price paid less a per­cent­age based on the num­ber of days from deliv­ery to return arrival at LiveO2. The per­cent­age to be deduct­ed is cal­cu­lat­ed as fol­lows:

(num­ber of days from deliv­ery date to return date x 0.35 ) = Per­cent deduct­ed.

The min­i­mum num­ber of days assessed is 15 (5.25%) and the max­i­mum num­ber of days is 90 (31.5%). After 90 days from the date of deliv­ery, returns are not accept­ed.

ie: A $4000 sys­tem is received 40 days after deliv­ery. The per­cent deduct­ed is cal­cu­lat­ed as ( 40 x .35 ) or 14%. In this exam­ple the restock­ing fee would be ( 4000 x .14 ) or $560. The refund amount issued is( 4000 — 560 ) $3444.

Indi­vid­u­als who received a dis­count  sys­tem are not eli­gi­ble to return their sys­tem for a refund except for defects in mate­ri­als and work­man­ship.

* Non-returnable items include:

  • mask assem­blies (except those that are part of an unopened kit being returned with­in 14 days)
  • breather hose (except those that are part of an unopened kit being returned with­in 14 days)
  • Items that are returned dam­aged or bro­ken (except those that are part of an open ship­ping claim)
  • Sys­tems pur­chased through finance ven­dors, Time­Pay­ment, etc.  All war­ran­ty terms still apply.
Insur­ance for Ship­ping Rec­om­mend­ed!

We strong­ly sug­gest that you insure the return ship­ment for the amount of their orig­i­nal pur­chase. We do not accept returns dam­aged in ship­ment.

To request a return:

Call LiveO2 at +1970 – 372-2430 to request a return or email us at support@liveo2.com with “Return Request and Order Num­ber” in the title line along with a brief rea­son for return. A LiveO2 rep­re­sen­ta­tive will respond quick­ly with return instruc­tions.

Unau­tho­rized Returns

Returns with­out a Return Mer­chan­dise Autho­riza­tion ( RMA ) will not be accept­ed.

Updated on March 13, 2019

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