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What is Your Return Policy?

Are you look­ing for: What if I order the wrong size Pre­mi­um Mask?

Below you will find both our order can­cel­la­tion and return pol­i­cy.

LiveO2 Order Cancellation Policy

(Applies to both Domes­tic and Inter­na­tion­al )

Pri­or to the cap­ture of pay­ment and ship­ment, an order can be can­celed by con­tact­ing a LiveO2 rep­re­sen­ta­tive direct­ly by phone. Orders typ­i­cal­ly fill and ship in less than 48 hours. If the can­cel­la­tion is con­firmed in per­son over the phone pri­or to pay­ment cap­ture and ship­ping the order will can­cel with a 100% refund of autho­rized pay­ment.

LiveO2 Return Policy

(Applies to both Domes­tic and Inter­na­tion­al)

This pol­i­cy applies to direct sales from LiveO2 and also sales placed with an indi­vid­ual or busi­ness rep­re­sent­ing LiveO2 prod­ucts as a reseller. LiveO2 returns must be made by the orig­i­nal purchaser/customer of the prod­uct.

  • Sys­tems returned in like-new con­di­tion with­in 60 days will be refund­ed the orig­i­nal pur­chase price less 20% restock­ing fee for the sys­tem.
  • Cer­tain items can­not be returned for a refund.  See below. *
  • Unopened sys­tems returned with­in 14 days car­ry a 5% restock­ing fee.
  • Cus­tomer pays for return ship­ping on all returns for a refund.

Disallowed Return for Refund

Returns are not allowed for fail­ure to pro­duce a result for any dis­ease or med­ical con­di­tion.

LiveO2 is not intend­ed for use as a med­ical device. LiveO2 it is not intend­ed to pre­vent, treat, cure or affect any med­ical con­di­tion or dis­ease.

Legal coun­sel advis­es that a refund pol­i­cy which allows returns pur­suant to an expect­ed effect on any med­ical con­di­tion would con­sti­tute an implied war­ran­ty rel­a­tive to a med­ical con­di­tion. An implied war­ran­ty may be inter­pret­ed as an implied claim of effi­ca­cy, and could cause LiveO2 to be con­sid­ered a med­ical device because the war­ran­ty would sug­gest it is intend­ed to have a med­ical effect on a dis­ease or med­ical con­di­tion.

Medical Claims Report

If you pur­chased your prod­uct based on col­lat­er­als or prod­uct lit­er­a­ture that rep­re­sents that LiveO2 is intend­ed to ben­e­fit a spe­cif­ic med­ical con­di­tion — Please sub­mit a med­ical claim report form.

If our staff deter­mines a med­ical claim exists and that you like­ly pur­chased your prod­uct because of the erro­neous med­ical claim, your refund will be allowed.

Cri­te­ria to qual­i­fy for this excep­tion:

  1. You sub­mit­ted a med­ical claim report
  2. The report­ed mate­r­i­al includes a statu­to­ry med­ical claim. Mate­r­i­al and research that edu­cate read­ers of the role of oxygen/hypoxia in med­ical con­di­tions do not con­sti­tute med­ical claims for LiveO2. They are pub­lic ser­vice edu­ca­tion­al mate­ri­als. 
  3. Our records show you either viewed the con­tent pri­or to pur­chase or ref­er­enced the med­ical con­di­tion in com­mu­ni­ca­tion with us.

* Non-returnable items include:

  • mask assem­blies (except those that are part of an unopened kit being returned with­in 14 days)
  • breather hose (except those that are part of an unopened kit being returned with­in 14 days)
  • Items that are returned dam­aged or bro­ken (except those that are part of an open ship­ping claim)
  • Sys­tems pur­chased through finance ven­dors, Time­Pay­ment, etc.  All war­ran­ty terms still apply.
Insur­ance for Ship­ping Rec­om­mend­ed!

We strong­ly sug­gest that you insure the return ship­ment for the amount of their orig­i­nal pur­chase. We do not accept returns dam­aged in ship­ment.

To request a return:

Call LiveO2 at +1970 – 372-2430 to request a return or email us at support@liveo2.com with “Return Request and Order Num­ber” in the title line along with a brief rea­son for return. A LiveO2 rep­re­sen­ta­tive will respond quick­ly with return instruc­tions.

Unau­tho­rized Returns

Returns with­out a Return Mer­chan­dise Autho­riza­tion ( RMA ) will not be accept­ed.

Updated on September 6, 2019

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