Below you will find both our order cancellation and return policy.
LiveO2 Order Cancellation Policy
(Applies to both Domestic and International )
Prior to the capture of payment and shipment, an order can be canceled by contacting a LiveO2 representative directly by phone. Orders typically fill and ship in less than 48 hours. If the cancellation is confirmed in person over the phone prior to payment capture and shipping the order will cancel with a 100% refund of authorized payment.
LiveO2 Return Policy
(Applies to both Domestic and International)
This policy applies to direct sales from LiveO2 and also sales placed with an individual or business representing LiveO2 products as a reseller. LiveO2 returns must be made by the original purchaser/customer of the product.
Within 14 days of order receipt, unopened and unused systems along with any additional accessory items*, may be returned to LiveO2 for a refund of the original price paid less a 5% restocking fee. All shipping costs are the responsibility of the customer.
After 14 days, opened or unopened equipment*, may be returned to LiveO2 for a refund provided items are in undamaged condition.
The refund amount is the product(s) price paid less a percentage based on the number of days from delivery to return arrival at LiveO2. The percentage to be deducted is calculated as follows:
(number of days from delivery date to return date x 0.35 ) = Percent deducted.
The minimum number of days assessed is 15 (5.25%) and the maximum number of days is 90 (31.5%). After 90 days from the date of delivery, returns are not accepted.
ie: A $4000 system is received 40 days after delivery. The percent deducted is calculated as ( 40 x .35 ) or 14%. In this example the restocking fee would be ( 4000 x .14 ) or $560. The refund amount issued is( 4000 — 560 ) $3444.
Individuals who received a discount system are not eligible to return their system for a refund except for defects in materials and workmanship.
* Non-returnable items include:
- mask assemblies (except those that are part of an unopened kit being returned within 14 days)
- breather hose (except those that are part of an unopened kit being returned within 14 days)
- Items that are returned damaged or broken (except those that are part of an open shipping claim)
- Systems purchased through finance vendors, TimePayment, etc. All warranty terms still apply.
To request a return:
Call LiveO2 at +1970 – 372-2430 to request a return or email us at firstname.lastname@example.org with “Return Request and Order Number” in the title line along with a brief reason for return. A LiveO2 representative will respond quickly with return instructions.