Upgrade or Trade-in Policy

LiveO2 sup­ports upgrades with a trade-in cred­it pol­i­cy. Cal­cu­late your sys­tem’s trade-in val­ue by mul­ti­ply­ing your actu­al sys­tem price paid times the Trade In Value %.

A trade-in means exchang­ing a prod­uct you pur­chased ear­li­er for cred­it toward oth­er LiveO2 prod­ucts or train­ing ser­vices. A Trade-in does not mean that LiveO2 will cash buy back an old system. 

See also: Return for Refund Pol­i­cy — expires after 60 days.

Exclusions & Notes

Only System Price Included

Masks and sup­port items are exclud­ed from exchange credit. 

Only sys­tem price in your orig­i­nal sys­tem price, less all dis­counts, will be used to cal­cu­late the trade-in value.

Less than Hours Adjustment

If your sys­tem has been heav­i­ly used the Less than Hours will be used to advance the pur­chase date the appro­pri­ate age. Trade in % instead of the pur­chase date. 

Return Shipping

Nor­mal­ly you will use your new-sys­tem pack­ag­ing to return your old sys­tem com­po­nents. We will cre­ate a sup­port tick­et to man­age the return process for your old system.

Account Credit

Once we receive your old sys­tem, we will refund the trade-in cred­it to your new sys­tem purchase.

United States Only

Trade-in only valid in Unit­ed States.

See Also

• War­ran­ty Policy
• Return for Refund Policy
• Com­mer­cial Ser­vice Agreement