Are you looking for: Our Return Policy.
Are you looking for: What if I order the wrong size Premium Mask?
LiveO2 warranties the original consumer/purchaser of the LiveO2® and LiveO2 Adaptive Contrast® Reservoir that the product will be free from defects in material or workmanship for two years from the date of purchase. This policy does not include the Mask and Pulse Oximeter, both of which are subject to a 30-day warranty under the same terms stated above.
During the warranty period, the product will be either repaired or replaced by LiveO2. Excepting the Mask and Pulse Oximeter with a separate and limited warranty as listed above, the warranty covers parts and labor for all components including the reservoir and hoses. AirSep air separators come with a 2‑year warranty covering parts and labor (see below). Should any component fail during the warranty period, the consumer may return the component to LiveO2 for repair or replacement.
During the first ninety (90) days (or in the case of the Mask and Pulse Oximeter during the first 30 days), return shipping will be paid for by LiveO2. After 90 days, shipping of the defective item to LiveO2 shall be at the consumer’s expense.
The warranty does not cover normal wear and tear, damage due to misuse, abuse, accidents or non-compliance with the precautions, improper maintenance or commercial use. The warranty does not cover any damages, losses, costs or expenses, direct, indirect or incidental, consequential or special, arising out of, or related to the product or its use.
Other products, Keiser Bikes, Saunas and etc. are warranted for a period of one year or the warranty provided by the manufacturer whichever is less.
This warranty does not affect the consumer’s statutory rights under applicable national or state laws or the consumer’s rights against the dealer arising from their sales/purchase contract. This limited warranty is issued by LiveO2 for consumers who have purchased this product as the original purchaser for use in the united states of America.
Warranty with respect to this product will be limited to countries where the product has been initially marketed.
The material herein is for informational purposes only. The product it describes is subject to change without notice, due to the manufacturer’s continuous development program. LiveO2 makes no representations or warranties with respect to this manual or the product described herein. LiveO2 shall not be liable for any injuries or damages, losses, costs or expenses, direct, indirect or incidental, consequential, arising out of, or related to the use of this material or the product described herein. The product described herein is not intended to treat, diagnose, prevent or cure any disease. You should consult your health care practitioner before using this product.
International Warranty and Shipping
New Equipment Damaged During Shipping
For initial delivery of a new product repair shipping expenses will be the responsibility of the customer .
Shipped by LiveO2 to the customer policy explained:
- International shipping has a higher probability of shipping damage. All systems are pre-tested before shipping so any non-functioning new unit was tested prior to shipment and was shipped in good working order.
- Any non-working unit was damaged during shipping.
- Customer must inspect and report shipping damage on arrival including functional test. Beware that most equipment damaged during shipping usually does NOT show visible damage to packaging.
- It is the customer’s responsibility to work with LiveO2 to file an insurance claim for product damaged during shipping.
Product picked up at LiveO2 Dock and shipped by Customer to Customer at any international location:
- LiveO2 allows customers to take possession of product on our dock.
- This normally occurs when a customer has a relationship with a shipping vendor and opts to manage transport and customs logistics with their own shipper.
- Products that arrives at a location in non-working order may be returned to our dock for repair during the warranty period at the customers expense.
- Repaired equipment will be delivered to our dock and the customer must arrange return shipping.
International Warranty Service Policy
Customers may return units to LiveO2 for warranty service at any time during the warranty period.
LiveO2 may either repair or replace damaged units at our option during the warranty period. Warranty repair shipping to and from LiveO2’s dock is the responsibility of the customer.
Units originally shipped to international destinations include a “foreign warranty service” override as part of the purchase price. This override enables LiveO2 to provide warranty service by simple replacement of non-functioning unit without requiring a return non-functioning equipment.
This option is not available for new equipment which must be managed as an insurance claim (see New Equipment Damaged During Shipping).
Units purchased in the US but transported to foreign locations do not include this “foreign warranty service override” must be returned to LiveO2 for repair. LiveO2 will bill for shipping and insurance to return repaired or replaced equipment.
This replacement or repair does not extend the original warranty period even though LiveO2 may replace a older unit with a newer or new unit at LiveO2’s option.
Courtesy Replacement Option. If you purchased a unit in the US and moved it out of the country you may choose to receive a “replacement” air separator for $1500 + 150 + shipping. The warranty for this unit will be 1 year or for the remainder of the original warranty period whichever is longer.
Alert: All warranties are null and void for
- Any 110V 60 Hz unit which was operated on a 50 Hz power supply. You can never use a 110V US power supply unit in the EU because the 50 Hz power will burn up the motor.
- Any 220V 50 Hz unit which was ever used on a 60 Hz power supply.
New Air Separators:
The Warranty on an Airsep Visionaire 5LPM air separator is 3 years, parts and labor. Any associated shipping costs or warranty servicing are the responsibility of the customer after the first 90 days from when order was received.
The Warranty on an Airsep Intensity 10LPM air separator is 3 years, parts and labor. Any associated shipping costs or warranty servicing are the responsibility of the customer.
All Airsep air separators shipped internationally are subject to the same warranty policy stated above. However for international orders all associated shipping costs are the responsibility of the customer after the order is originally shipped.
Refurbished Air Separators:
If you have purchased a refurbished system from LiveO2 prior to May 1, 2015, the following warranty policy applies.
The Warranty on a 5LPM refurbished air separator from Oxygen Plus is 3 years.
The Warranty on a 10LPM modified refurbished air separator from Oxygen Plus is one year.
No warranties are offered by Oxygen Plus when air separators are shipped outside of the continental US.
If you have purchased a refurbished system from LiveO2 after April 30, 2015, there is a limited 90-day warranty associated, parts and labor only.