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Do You Ship Internationally?

Inter­na­tion­al Cus­tomers we offer inter­na­tion­al ship­ping.

WHN ships world­wide! We use DHL as our inter­na­tion­al car­ri­er, as they have proven to be con­sis­tent­ly reli­able as an inter­na­tion­al ship­ping part­ner. Please note: Inter­na­tion­al orders will not be shipped with­out a valid email address and phone num­ber.

Inter­na­tion­al orders for LiveO2® sys­tems require spe­cial han­dling, and most often a ‘lead time’, as the air sep­a­ra­tors which are a part of the LiveO2 sys­tem need to be spe­cial ordered from the man­u­fac­tur­er for use out­side of North Amer­i­ca, in order to be specif­i­cal­ly com­pat­i­ble with the region’s volt­age and fre­quen­cy require­ments. There is an addi­tion­al asso­ci­at­ed cost of $300 per air sep­a­ra­tor built to region­al spec­i­fi­ca­tions; this addi­tion­al charge will be applied to the sys­tem when select­ing for inter­na­tion­al use with asso­ci­at­ed prod­ucts when plac­ing an order with the WHN store. In the event that the air sep­a­ra­tor is to be used out­side of North Amer­i­ca and the option to pur­chase a region­al­ly appro­pri­ate unit is waived, the air sep­a­ra­tor war­ran­ty will be con­sid­ered void. Run­ning a 60 Hz unit on a 50 Hz pow­er sup­ply will cause fail­ure.

When order­ing a LiveO2 sys­tem, a WHN rep­re­sen­ta­tive will be in con­tact with you to final­ize the order and ver­i­fy the spe­cif­ic region in which the air sep­a­ra­tor will be used.

When an order is placed by a cus­tomer direct­ly, ship­ping charges will be applied at check­out. These rates are not cal­cu­lat­ed to allow for all asso­ci­at­ed charges to be cov­ered when ship­ping to the more cost­ly regions around the globe. Expect that a WHN rep­re­sen­ta­tive will be in touch at first oppor­tu­ni­ty regard­ing addi­tion­al ship­ping charges when plac­ing the order direct­ly on our store site. If a more spe­cif­ic inter­na­tion­al ship­ping quote is desired before the order is placed, please con­tact contact@whnlive.com to request one, pro­vide a com­plete ship­ping address and indi­cate which prod­uct will be ordered and a WHN rep­re­sen­ta­tive will reply with an accu­rate quote at first oppor­tu­ni­ty.

Please note that ship­ping inter­na­tion­al­ly involves fol­low­ing the par­tic­u­lar cus­toms, inter­nal rev­enue laws and pro­ce­dures of the receiv­ing coun­try. WHN must col­lect any known applic­a­ble GST, VAT, duties and oth­er inter­na­tion­al charges that are iden­ti­fi­able up front, in order to expe­dite the ship­ment clear­ing Cus­toms. In many cas­es, this may result in your ship­ping cost being high­er than what was quot­ed by our store site. If this is the case, a WHN rep­re­sen­ta­tive will be in touch at first oppor­tu­ni­ty fol­low­ing the place­ment of your order, to autho­rize the col­lec­tion of any addi­tion­al ship fees required. Because inter­na­tion­al Air Sep­a­ra­tors must be spe­cial ordered from the man­u­fac­tur­er, WHN will wait to process any orders which have par­tial­ly out­stand­ing ship­ping fees until the bal­ance has been rec­on­ciled.

Even though WHN does its best to col­lect all known duties, tax­es, fees etc. up front, depend­ing on the coun­try of receipt, addi­tion­al duties, tax­es, licens­es and/or fees may be required by the receiv­ing coun­try before the order is released to the cus­tomer. Ship­ping insur­ance is auto­mat­i­cal­ly applied to inter­na­tion­al orders, as the inci­dence of dam­age may be increased due to the extend­ed ship­ping dis­tances cou­pled with the weight of the air sep­a­ra­tor. The final ship­ping price is cal­cu­lat­ed to allow for all of these vari­ables stat­ed above, includ­ing the cost of the ship­ping insur­ance.

The ship­ping cost to send a LiveO2 or LiveO2-AC sys­tem to inter­na­tion­al coun­tries may be between $500-$1400 USD, depend­ing on which sys­tem is pur­chased and the region it is being shipped to. This ship­ping cost is asso­ci­at­ed with order­ing a com­plete LiveO2 or LiveO2-AC sys­tem, which includes the air sep­a­ra­tor. These units weigh 40 – 65 pounds, again depend­ing which sys­tem is pur­chased.

WHN’s Inter­na­tion­al Ship­ping Pol­i­cy requires that any return/exchange ship­ping costs will ulti­mate­ly be the customer’s respon­si­bil­i­ty in the event that an issue aris­es with the prod­uct. WHN tests its prod­ucts before ship­ping in order to be rea­son­ably sure that what we ship is free from defects, though we rec­og­nize that this does not nec­es­sar­i­ly cov­er all even­tu­al­i­ties. The WHN war­ran­ty will still be hon­ored for any prod­uct mal­func­tion in accor­dance with our stan­dard war­ran­ty poli­cies, with the excep­tion that WHN is not able to bear the shipping/exchange costs asso­ci­at­ed with inter­na­tion­al returns or inter­na­tion­al war­ran­ty issues. Regard­ing the air sep­a­ra­tor com­po­nent of the sys­tem, the air sep­a­ra­tor man­u­fac­tur­er has ser­vice cen­ters locat­ed around the world, which will reduce any return ship­ping costs on war­ran­ty or ser­vice issues asso­ci­at­ed with the air sep­a­ra­tors. Con­tact a WHN rep­re­sen­ta­tive by email­ing contact@whnlive.com to inquire about options for hav­ing your air sep­a­ra­tor pur­chased through WHN ser­viced local­ly.

We do not sell refur­bished con­cen­tra­tors out­side of the Unit­ed States due to an increased poten­tial for unsup­port­able func­tion­al­i­ty issues.

Updated on March 28, 2018

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